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Delivery Information

DELIVERY SCHEDULE

To check what days we delivery to your area enter your postcode in the postcode check box or when you create an account and you are asked to enter your postcode. We will then confirm whether we deliver to your area and what days we deliver. We don't deliver on weekends though you can order to pick up from our Fyshwick store 7 day a week. If you want to pick up your order just notify us in the Delivery Instructions/Special Requests Section when you are at the Checkout.

WE DELIVER TO THE FOLLOWING TO THE FOLLOWING AREAS ON THE FOLLOWING DAYS:

  • INNER SOUTH Every Day Monday-Friday
  • INNER NORTH Every Day Monday-Friday
  • WESTON CREEK AREA Every Day Monday-Friday
  • WODEN VALLEY AREA Every Day Monday-Friday
  • BELCONNEN AREA Monday, Wednesday and Friday
  • TUGGERONONG AREA Tuesday, Thursday and Friday
  • GUNGHALIN AREA Tuesday and Thursday
  • GREATER QUEANBEYAN AREA Monday, Wednesday and Friday

WHEN CAN I PLACE MY ORDER ?

You can order up to 11:00pm the day before delivery and up to 7 days advance. If you want to order for delivery after the next scheduled delivery day just make sure you notify us in the delivery Delivery Instructions/Special Requests section at the Checkout.

ORDERING & INVOICING

An email will be sent to you confirming your order. If you have not received an email confirmation within 1 hour your order may not have been processed. To check whether your order has been placed Login to your account and go to the My Account section (on the right hand side of the page) and check whether your order is the My Orders Section. A copy of your invoice with all the items checked off will delivered with your order.

IS THERE A MINIMUM ORDER?

We have a minimum order of $50 which does not include the delivery fee of $10.00 (incl GST).

CAN MY ORDER BE LEFT OUT? WHAT IF I AM NOT AN HOME?

If you are not going to be home when your order will be delivered just let us know in the Delivery Instructions/Special Requests section at the checkout. We will pack your order with an icepack or in a coolbox so the produce will retain its freshness. If you will not be home to take delivery or any items require constant refrigeration we will pack your order with an icepack and/or in a poly coolbox for you. When packed in a cardboard box with an icepack or in a poly coolbox any items requiring refrigeration will be fine out of the refrigerator for a few hours. If your order will be left out for a few hours or you have a number of items requiring refrigeration we will endeavour to pack your order in a recycled poly coolbox which keeps produce at a constant temperature. Remember if you are not happy with the quality of an item we will refund you in accordance with our quality guarantee.

IF YOU ARE NOT HOME AND DON'T LEAVE INSTRUCTIONS

If there are no delivery instructions, your order will be left at your front door and we take no responsibility for missing orders once delivered. Where there are no instructions and there is no place deemed appropriate to leave the order, it will return to our Fyshwick store until you collect it. If you request that the order is redelivered by us on the next available day an additional delivery fee will be incurred.

CAN I REQUEST DELIVERY AT A CERTAIN TIME?

We can't guarantee delivery at a certain time but please put any preference for a delivery time in our Delivery Instructions/Special Requests section when you are at the Checkout. If possible we will attempt to fulfil your requests.

CAN I CHANGE THE DELIVERY DAY?

Once your order has been processed you cannot go back and change the date. To discuss changing the delivery day or another special circumstances, please call us on 62957822 or go to the Contact Us section You can always collect your order from our Fyshwick store Monday-Wednesday 7.00am-3.30pm or Thursday-Sunday 7.00am-5.30pm.

WHAT IF I LIVE IN A SECURITY BUILDING ?

If you live in a building with security and will not be home to receive your order you need to make arrangement s for someone to let the delivery driver into the building so we can leave your order at your front door. In the Delivery Instructions/Special Requests section please outline the arrangements you have made either leaving instructions with the concierge or asking a neighbour to buzz the delivery driver in. Where there are no instructions and there is no place deemed appropriate to leave the order, it will return to our Fyshwick store until you collect it. If you request that the order is redelivered by us on the next available day an additional delivery fee will be incurred.

PACKING YOUR ORDER

We pack our orders into recycled cardboard and poly coolboxes. If you leave your box out when we next deliver we will recycle it. Your order is carefully packed by our experienced team into a recycled cardboard or poly cool box. If you have items requiring refrigeration or if you have notified us that you will not be home to take delivery (notify us in the Delivery Instructions/Special Requests section at the Checkout.) we will pack your order with an icepack and/or in a recycled poly coolbox to ensure that your order stays in optimum condition. When packed in a poly coolbox your order will be fine out of the refrigerator for many hours as the poly coolbox is insulated and keeps the temperature stable. Flowers are kept cool and in water right until they are delivered to your door. If you will not be home notify us in the Delivery Instructions/Special Requests section at the checkout and purchase Oasis Floral Foam (sold in the flower section of the website) we will pack your flowers in the foam so they will remain in water once delivered.

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Spinach Silverbeet Local
Spinach Silverbeet Local
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